Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

"How-to articles" - content visible in preview and export but dissappears in editing

Weronika Pawłowska-Ciągło
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 28, 2023

I created a how-to article and published it, so I could download it to PDF.

Now I can preview the file or export it to PDF/Word and it has all the content that I created. However, when I click on 'edit', it shows me a blank document, which means I cannot correct anything in the article.

I tried copying the article to see if it's going to allow me to edit the content I can preview, but it's all the same - preview is fine, but no content to edit.

2 answers

1 accepted

1 vote
Answer accepted
Julie d_Antin _Elements_
Atlassian Partner
June 28, 2023

Hi @Weronika Pawłowska-Ciągło welcome to Community!

By any chance, did you convert your page from the old Confluence editor to the new?

Are other users on your Confluence instance seeing the same problem on the page, or on other pages?

Did you create the page using a template, or from scratch?

I don't have any solid tips for the moment, so just trying to better understand your case.

0 votes
Weronika Pawłowska-Ciągło
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 28, 2023

Hi @Julie d_Antin _Elements_ , thank you for the swift response.

I checked with another teammate of mine and they also cannot see any content when entering edit mode.

I don't think I converted anything; I only started using Confluence yesterday and I created the article today, so I guess I did it in the new editor?

I used a "how-to article" template: they way I created the article was by going to "How-to articles" and clicking "Add how-to article" and started editing it from that point.

When I'm in edit and I see the blank page (only the title is there) I can also look up changes to the file. It shows all lines deleted, however I haven't deleted anything (especially that this content is visible in preview mode and upon exporting). I can't seem to undo that process.Screenshot 2023-06-28 at 15.04.11.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events