"Update your display driver" message on Whiteboards

[Andy Gladstone]

Good afternoon Community!

Has anyone else had the new navigation and interface experience enabled in the organization and received this message when accessing a Whiteboard? I am using Google Chrome, and hardware acceleration is turned on, but even after refreshing I am still getting this message. Any workarounds?

Additionally, I find it odd that the error message is pointing the user to a random computer support site - anyone have insight in to this?

https://www.computerhope.com/issues/ch002154.htm

Thanks!

[Dirk Lachowski · Accepted solution]

I would open a support request. While hardware acceleration is a requirement - see https://support.atlassian.com/confluence-cloud/docs/browser-support-and-settings-for-whiteboards/# - you wrote that it‘s enabled. If you still see this error, it’s unlikely that you’ll find help here. This would also notify Atlassian of that confusing link.

[Andy Gladstone]

Thanks @Dirk Lachowski. The issue did resolve itself, so I believe that it was a temporary issue related to some outages on the Atlassian Cloud services yesterday. 

[John Price]

I've been having the same problem in the last few days. Windows 11 and Firefox HW acceleration is on. Hmm, works in Chrome for me. @Andy Gladstone looks like it's not browser specific. For me it is intermittent as well. I'll try to test with reboot, restart Firefox, etc.

[Shawn Doyle - ReleaseTEAM]

Hi @Andy Gladstone 

I would suspect you have been hacked. 

[Andy Gladstone]

I don't believe so. That would entail the Cloud to have been hacked as this was a behavior we saw only on Whiteboards in our Cloud Premium instance. Regardless, the issue resolved itself.