server license has expired

[Gayle Walsh]

Server license has expired and I have a new license.  I am unable to login to my localhost on the server.  How do I go about loading the new license key if I'm unable to login?

[Joshua Sneed Contegix]

Hi Gayle,

An expired license does not typically lock users out of the app, which may need to be addressed separately from the license issue. I believe that you can update the license by replacing the value for <property name="atlassian.license.message"> in <confluence_home>/confluence.cfg.xml. Cheers!

[Shannon S]

Hi Gayle,

As @Joshua Sneed Contegix mentioned, an expired license shouldn't lock you out of your site:

• Managing your Confluence License 

If you have a Confluence Server license, your maintenance entitles you to access Atlassian support, and upgrade Confluence.

When your maintenance expires, you can still use Confluence, but you'll no longer be able to contact Atlassian support, or upgrade to a version of Confluence released after your maintenance expiry date.

However, if you want to try updating the license manually, you can use the method that Joshua described here:

• How to change the Confluence License in confluence.cfg.xml 

If you're still not able to login to Confluence, you can try the article below, after updating your license manually:

• Restore Passwords To Recover Admin User Rights 

I hope that helps, but let us know if you still have any issues!

Take care,

Shannon