they cannot accept my request why ?

[Reem]

2115561@uj.edu.sa doesn't have access to Confluence on sadeemjah.atlassian.net.

why what's the problem

[Kristian Klima]

Hi @Reem 

Just a reminder that content on this community is visible to anyone on the internet so you may want to avoid posting emails and site addresses here.

We can't access your site and can only help you navigate to the solution.

[Henning Stoll]

Hello @Reem ,

either the user might not have a Confluence license assigned in the Atlassian Admin panel. An administrator needs to grant access or the user doesnt have the necessarry permissions within the space which you can change over space settings -> user and edit and add the user.