Request on behalf of without SD licence

[Kerli Loopman]

We have some people who have SD licence but bigger amount who uses Software and doesn't have SD licence. Sometimes people with software licence want to create a SD ticket inside Jira not at portal and they would like to raise a ticket on behalf of someone else. 

For SD licenced users, we have possibility to raise a request on behalf of someone else but poeple without SD licence doesn't have that option there. Is it possible with only SD licence or can i change some settings? Or is there any workaround?

[Tinker Fadoua]

@Kerli Loopman 

Anyone can raise a SD request. Customers don't need a license. Only Agents need to have a valid license to work on the requests.

Please check your project permissions.

Best,

Fadoua

[Kerli Loopman]

Yes, everyone can raise request but not all can raise a request on behalf of someone else. This was my question - how to let other people besides agents raise a request on behalf of someone else not themselves. 

[Tinker Fadoua]

I don't think it is feasible @Kerli Loopman

Once you log in to the portal, the request will be raised using the person's username.

You can add watchers but that's the only option.

Best,

Fadoua