Running into a timeout request in confluence html-include

[Abhi Vaishnav]

Hi community,

We are running into a problem when one our of confluence users tryies to incldue a HTML webpage in a confluence page using the html-include plugin.

We have checked that the website and port is in our whitelist: *<website address>.net:7001/*

We can telnet into the client server (from confluence server), curl the website (from confluence server) and view the page from a web browser (personal PC).

The confluence logs state the same thing that the web page says which is:

Error rendering macro 'html-include' : com.atlassian.renderer.v2.macro.MacroException: com.atlassian.confluence.macro.MacroExecutionException: org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 20000 ms

As you can see, we have even changed our default timeout settings to 20000 ms.

Any ideas?

[Abhi Vaishnav · Accepted solution]

This turned out be an issue with the site we are trying to include not being behind SSL. Putting it behind a SSL certified end point resolved it for us.

[Shankar Nakka]

Am facing the same issue. Will you please elaborate the fix you provided.