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Support tier

Intuitive Code AI
IC January 9, 2025

what kind of support do you provide to paying clients?

Forums excluded

If your support on premium is a forum, then forget

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Kai Krause
Kai Krause
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January 9, 2025

Hi and Welcome, 

the Atlassian support offers you can find here 

Atlassian Support Offerings | Atlassian Support | Atlassian Documentation

 

BR

Kai 

 

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Dave Rosenlund _Trundl_
Dave Rosenlund _Trundl_
Community Champion
January 9, 2025

May I add:  In other words, this forum — the Atlassian Community — is something one can use in addition to Atlassian's support offerings (unless you are using a free Atlassian product. Then you must start here). 

That said, many people find it useful to start here for nonurgent issues.

 

-dave

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Marc - Devoteam
Marc - Devoteam
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January 9, 2025

Hi @Intuitive Code AI 

Welcome to the community.

All information can be found here; atlassian-support-offerings 

URL for support is; https://support.atlassian.com/contact/#/ 

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