Synchronization of users from Jira to Confluence

[keti burjanadze]

Hello
I have the following problem, there is no synchronization of users from Jira to Confluence, although I have not made any changes

Maybe you can help me how to do it, or specifically in which server log I will find the error it will tell me.

Thanks

[Fabio Racobaldo _Herzum_]

Hi @keti burjanadze ,

please check the log file in your CONFLUENCE_HOME_FOLDER/logs/atlassian-confluence.log

If you need support on that please attach the error retrieved from that file.

Hope this helps,

Fabio

[keti burjanadze]

hi

thanks for answer :)

I found the following errors in the logs

And when I do the synchronization manually the log writes the following warning

[Fabio Racobaldo _Herzum_]

ciao @keti burjanadze , please could you try to disable it and create a new directory from scratch?

[keti burjanadze]

We tried Disable and it did not help, we did not try to create a new one

[Fabio Racobaldo _Herzum_]

Please, disable the existing directory and create a new one with the same setup.

[keti burjanadze]

@Fabio Racobaldo _Herzum_ I created a new directory and solved the problem, thanks for the help :)

[Fabio Racobaldo _Herzum_]

you're welcome @keti burjanadze