System infrastructure management

[TE]

Hello everyone!
How is the Confluence system managed in your organization?

Does the person who manages the application also manage the infrastructure? (Does he/she make upgrades, deal with servers...)

Or is the infrastructure management separate from the application management and is it with two different people?

Thank you

[Kristian Klima]

Hello @TE 

You need to pick your battles. 

In my previous gig, we used a Confluence server for product documentation. 

Before I joined that company as Documentation team manager and documentation owner, evrything was managed by the Infrastructure/IT team. They would take care of the actual server, Confluence installationn AND Confluence as such - so they were the only admins, they installed apps, etc.

Then they actually asked me to become the business owner, and an admin, of Confluence. They continued to take care of the underlying infrastructure.

This made perfect sense because it

a) freed their resources (no need to react to my team's requests to add users, etc., I dealt with troubleshooting of Confluence and apps)

b) it expanded our options and flexibility

We would coordinate for updates and maintenance (temp. migration, backups), compliance and audits, new apps would still have to go thru the vendor approval process for review.

This hybrid governance worked great for us and might work for you too IF the person who takes care of Confluence as such is well versed both in Confluence administration AND the needs of whoever uses that Confluence.

If that's not the case, you'll end up with three entities that have difficulties communicating each other's needs and working towards a common goal.

[Piyush Annadate _ACE Pune_]

Hi @TE ,
Simple answer - that depends on organization. 
They would hire someone who knows infrastructure + Application, else infrastructure team and SME different.