Team Calendars Issue

[Alec Jasanovsky]

Not too sure what's going on that Team Calendars can't load certain events. My original thoughts are thinking it's due to these calendars being imported to cloud from an old-outdated server? (6.x something) But once I checked the server, there were errors there too. 

See attached. Cloud:Server:

[AnnWorley]

Hi Alec,

From the error messages in the screen shots it looks like in the Cloud instance Confluence cannot find the jira application link ID, and on Server, Confluence cannot connect to Jira in the application link because of an SSL protocol version related issue. Has something changed in the SSL configuration of Jira or Confluence? Or has Java perhaps been upgraded on one of the instances (Jira or Confluence server?)

Please check the application links at Administration > Application Links in both Cloud and Server as the error messages on that page can be helpful.

Please check out this guide, too: Application Links Troubleshooting Guide

I look forward to hearing more about your case.

Thanks,

Ann

[Alec Jasanovsky]

Interesting, thank you! 

So upon checking Server's, I have the error "Application "Xaxis Confluence" seems to be offline. Click to Relocate"

I'll then click to relocate - Confirms it's not responding, continues to relocate, which it does successfully. However the error is still displayed upon completion.

[AnnWorley]

Thanks for letting us know your findings. Was Confluence moved or the IP, host name or base URL changed?

Is there also an error on the Confluence application link (Cog wheel>General Configuration, scroll down to Application Links) that indicates Jira is not reachable?

Since the main application link issue we are troubleshooting is the one with not displaying Team Calendars from Jira in Confluence, please check the log: <confluence_home>/logs/atlassian-confluence.log to see if there is a more detailed error.