The data of the Smart Terms app is not displayed after migration.

[Xiaowen Chen]

I used Confluence's migration assistant to transfer the data from the local space to the Cloud version, and then installed the Smart Terms app. However, no data is shown in the app. When I try to manually create the same terms as in the local version, it prompts that the terms already exist.

 

I've tried rebuilding the index from the system setting, but the data still doesn't display. What should I do to make the migrated term data show up in Confluence Cloud? If it can't be displayed, how can I delete that migrated data so that I can migrate by exporting the local data and importing it into the Cloud version?

[Marc - Devoteam · Accepted solution]

Hi @Xiaowen Chen 

Have you followed the steps outlined in the documentation provided by the vendor on migrating to Cloud?

https://help.creativas.io/app/terms/migration-path-8912933.html 

[Xiaowen Chen]

No, I didn't follow those steps.
When migrating, I thought this plugin wasn't in use, so I selected “No need in cloud”. After the migration, I realized the space actually used this plugin, so I installed it then.

Now, the migrated space has had a lot of data modified, and I can't delete the space to re - migrate.

So, I'm wondering if there are any other ways to solve this problem?

[Marc - Devoteam]

Hi @Xiaowen Chen 

Contact the developer of the app.

But I think there will be no other solution then to do the setup in Cloud from scratch or you will need to remove the space and do the migration again.

[Xiaowen Chen]

Hi Marc,

Thanks for your advice! I’ll reach out to the app developer to see if there’s a way around this.

[Marc - Devoteam]

Hi @Xiaowen Chen 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.

[Xiaowen Chen]

OK, thanks

[Khawla Issaoui Creativas · Accepted solution]

Hello @Xiaowen Chen

During migration, terms are carried over with the Confluence pages. If the glossary isn't displaying them correctly, it’s likely an indexing issue. I recommend that you reach out to our support team to further investigate and guide you through the process: https://creativas.atlassian.net/servicedesk/customer/portals

[Xiaowen Chen]

Yes, after I contacted Atlassian Support to rebuild the Confluence space index, the data can now be displayed properly. Thanks for your advice!

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello,
Best would be to have a support case raised with Vendor on that.
Was the application listed in migration supported category prior migration?

[Xiaowen Chen]

Yes, the application was listed in the migration - supported category prior to migration. I suspect that my incorrect migration steps have led to this problem. So I‘m wondering if there is a solution to fix it?

[Piyush Annadate _ACE Pune_]

You may raise request to vendor via https://creativas.atlassian.net/servicedesk/customer/user/login?destination=portals

Mean while, check the post migration logs from the JCMA as well to troubleshoot