There's a problem with collaborative editing. People may be unable to save or publish

[fmelendez]

There's a problem with collaborative editing. People may be unable to save or publish

I cannot publish or add content.

Status

Synchrony ERROR

i restart and nothing keeps failing 

[Stephen Sifers]

Hello,

There are multiple parts that go into collaborative editing. Without knowing what the error in the log is it will be difficult to troubleshoot. With that said, we will some sort of log output to see what the actual error is. Here is the documentation for Working with Confluence Logs.

Another option is to review the log analyzer and report back the output. Follow these steps to get to the log analyzer:

1. For Confluence go to  > General Configuration > Troubleshooting and support tools (under Administration)
2. Go to the Log analyzer tab in Troubleshooting and Support Tools
3. The log analyzer will begin scanning your standard application log file

Here is more information on the Support Tools and Log Analyzer.

There is documentation around Synchrony as well. You can find multiple help and configuration articles at Collaborative Editing and Synchrony Troubleshooting

Once you have a lot output we will be able to find what the cause of the issue is.

Regards,
Stephen Sifers