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Unable to access email addresses of users using connect app

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August 13, 2025

We are encountering a 403 Permission Denied error when attempting to access user email addresses via a Confluence Connect app. Although the app was published with the ACCESS_EMAIL_ADDRESSES scope and approved by Atlassian, the functionality, which was working as expected for a period, has recently stopped working. The API now consistently returns a 403 error. We have attached the app descriptor for review and would appreciate any assistance in resolving this issue.

Below is the link for app descriptor

 app descriptor

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