Unable to add users to Confluence

[John Canales]

I'm having similar issues to this issue i found - https://jira.atlassian.com/browse/CONFSERVER-37089

2018-03-21 15:13:32,962 ERROR [http-nio-8090-exec-5] [confluence.user.actions.CreateUserAction] execute Failed to create user: jcanales2
-- referer: http://hou.ccreservoirs.com:8090/admin/users/createuser.action | url: /admin/users/docreateuser.action | traceId: 70b591d0201c4568 | userName: jcanales | action: docreateuser
com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to JIRA home

[John Canales]

Thank you Ann, this led me to the correct path to fix the problem.

Cheers!

[AnnWorley]

That's cool, thanks for following up to let us know you fixed it! If you have time, please tell us what it turned out to be in your case.

[AnnWorley]

Hi John,

I understand you are creating a user in Confluence but getting a application permission error from Jira. From that error, I can see there is a Jira user directory defined in Confluence as described in Connecting to Crowd or Jira for User Management

There are a 3 possible causes of the error and some different strategies to resolve it in this article: Unable to connect to JIRA for authentication - Forbidden 403

I look forward to hearing which one works for your case.

Thanks,

Ann