Unable to create application link to Jira Server

[Marcos Fernando Simon]

Hi

I'm trying to create an application link between Confluence Cloud and Jira Server. My Jira version is 7.7.0. I checked with the nework team and  the requests are coming to our server, but a error appears and the link is not properly created.

The message error says:

No outgoing authentication

We can't display the status for this application link, because outgoing authentication is disabled. You can enable outgoing authentication to see the status.

This happens in both ends (Jira and Confluence). I noticed a 409 HTTP status code if that helps.

Does anybody have any clue of what's going wrong or what should I look for?

Thanks in advance.

Regards,

Marcos

[Daniel Ebers]

Hi Marcos,

linking applications is sometimes a bit time-consuming. From experience a deep look and live monitoring of the logs is crucial to see what is going on in every step of the setup.

So here are some basic information:

• Knowledgebase article to application links - with the security section to look at if connection works or not:
  https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html
• Troubleshooting guide in case you need to dig deeper:
  https://confluence.atlassian.com/applinks/troubleshoot-application-links-755338283.html

You potentially could also search for related error reports here in Community.

In case of more detailed questions, please let us know.

Cheers,
Daniel