Unable to find user while granting access

[Mike Mullins]

I am trying to grant access to a page and when I am trying to find the user, it will not show up. I have tried user name as well as full name.

[Brittany Wispell]

Hi @Mike Mullins 

Where are you trying to grant access for the user? 

Are you on Confluence Cloud or Server? 

There are two places to allow access: 

1. Permission of a Space
2. Permission of a Page

I can send you images once I know which instance type you have. 

Thanks!

[Mike Mullins]

Stupid question, how can I find out if its cloud or server? It is one specific person. I see his name in the  permissions tab in the individual users section. I am trying to add him to a specific page and it will not find his name at all!

[Brittany Wispell]

Does it look like this? 

Or does it look like this?