Unable to see a file Preview Unavailable

[kiranmai c]

Iam unable to open an mp4 file which was uploaded to confluence. I can see that in Attachments and it has a size of 333.3MB. But when i clicked on it, it shows the error below.

Attached screenshots for reference.

{"error":{"code":"NotFoundError","title":"The file with the given id does not have any binary content","href":"https://api.media.atlassian.com#NotFoundError"}}

[Fabio Racobaldo _Herzum_]

Hi @kiranmai c ,

please take a look to the following thread https://community.atlassian.com/t5/Confluence-questions/Why-isn-t-my-MP4-attachment-playing/qaq-p/1906663 it seems very similar to your issue.

Fabio