User unable to view their assigned tasks

[Bianca Board]

We have a user who has had no issues viewing tasks.

Suddenly they are unable to view any tasks/bugs assigned to them. There is no error message, just a blank screen when the project is opened. 

They can access the project itself. 

Any help would be greatly appreciated. 

[Nic Brough -Adaptavist- · Accepted solution]

A blank screen when the list is opened suggests either a broken browser, or javascript being blocked by the browser.

[Ollie Guan]

Have you ever tried to log in with another computer or browser?

[Yogesh Mude]

It might be the permission issue only.

Please check if they have set issue security level because only people at that security level can see the issue.

[Bianca Board]

Thanks @Yogesh Mude

The permission level remains the same as when the account was setup, and all other users with that same permission level are able to view their bugs/tasks. 

There was no issue up until today, which seems quite odd.