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When I double click sdk-installer, an exception 'Could not access key 'occured.

Ronaldo Huang
Contributor
January 5, 2021

My system is windows 64.
I have downloaded sdk-installer-8.2.6.exe from https://marketplace.atlassian.com/apps/1210950/atlassian-plugin-sdk-windows?hosting=server&tab=overview. But when I double click the exe file, an error following occured:

Exception:

java.lang.RuntimeException: java.io.IOException: Could not access key
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeOther(HelperCommunication.java:324)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:249)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:224)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:207)
at com.install4j.runtime.installer.platform.win32.EnvVars.setWinNTUnelevated(EnvVars.java:118)
at com.install4j.runtime.installer.platform.win32.EnvVars.setWinNT(EnvVars.java:68)
at com.install4j.runtime.installer.platform.win32.EnvVars.set(EnvVars.java:63)
at com.install4j.runtime.beans.actions.misc.ModifyEnvironmentVariableAction.execute(ModifyEnvironmentVariableAction.java:109)
at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(SystemInstallOrUninstallAction.java:29)
at com.install4j.runtime.installer.ContextImpl$9.executeAction(ContextImpl.java:1750)
at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1740)
at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1737)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionWrapper(HelperCommunication.java:368)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.access$200(HelperCommunication.java:31)
at com.install4j.runtime.installer.helper.comm.HelperCommunication$1.run(HelperCommunication.java:97)
Caused by: java.io.IOException: Could not access key
at com.install4j.runtime.installer.platform.win32.EnvVars.setWinNT(EnvVars.java:111)
at com.install4j.runtime.installer.platform.win32.EnvVars$2.fetchValue(EnvVars.java:121)
at com.install4j.runtime.installer.platform.win32.EnvVars$2.fetchValue(EnvVars.java:118)
... 4 more

System properties:

java.runtime.name=OpenJDK Runtime Environment
exe4j.moduleName=D:\repo_test\confluencePlugin\sdk-installer-8.2.6.exe
exe4j.semaphoreName=Local\d:_repo_test_confluenceplugin_sdk-installer-8.2.6.exe
sun.boot.library.path=c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\bin
java.vm.version=25.232-b09
java.vm.vendor=
java.vendor.url=http://java.oracle.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=OpenJDK Client VM
file.encoding.pkg=sun.io
user.country=CN
user.script=
sun.os.patch.level=Service Pack 1
install4j.exeDir=D:\repo_test\confluencePlugin\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Users\hp\AppData\Local\Temp\e4j5AFF.tmp_dir1609829618
java.runtime.version=1.8.0_232-b09
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\endorsed
os.arch=x86
java.io.tmpdir=C:\Users\hp\AppData\Local\Temp\
line.separator=

java.vm.specification.vendor=Oracle Corporation
user.variant=
exe4j.tempDir=C:\Users\hp\AppData\Local\Temp\e4j5AFF.tmp_dir1609829618
os.name=Windows 7
sun.java2d.noddraw=true
sun.jnu.encoding=GBK
java.library.path=c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\bin;C:\Users\hp\AppData\Local\Temp\e4j5AFF.tmp_dir1609829618\user;D:\software\Xftp 6\;C:\Program Files (x86)\NetSarang\Xshell 6\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;D:\jdk8\bin;D:\jdk8\jre\bin;D:\software\Git\cmd;D:\software\TortoiseSVN\bin;D:\software\TortoiseGit\bin;D:\software\Git\bin;D:\bazel;D:\software\nodejs\;D:\ruijie\apache-maven-3.5.4\bin;D:\software\mysql-5.7.24-winx64\bin;D:\software\sonar\sonarqube-7.1\sonar-scanner-2.8\bin;D:\python\python3.6.5;D:\python\python3.6.5\Scripts;;D:\software\Microsoft VS Code\Microsoft VS Code\bin;C:\Users\hp\AppData\Roaming\npm;D:\software\nodejs\node_gobal
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=6.1
user.home=C:\Users\hp
user.timezone=Asia/Shanghai
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=GBK
java.specification.version=1.8
java.class.path=C:\Users\hp\AppData\Local\Temp\e4j5AFF.tmp_dir1609829618\i4jruntime.jar;C:\Users\hp\AppData\Local\Temp\e4j5AFF.tmp_dir1609829618\user.jar
user.name=hp
jdk.gtk.version=2
java.vm.specification.version=1.8
sun.java.command=D:\repo_test\confluencePlugin\sdk-installer-8.2.6.exe
java.home=c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre
sun.arch.data.model=32
exe4j.launchName=D:\repo_test\confluencePlugin\sdk-installer-8.2.6.exe
user.language=zh
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=39468713
java.version=1.8.0_232
java.ext.dirs=c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\ext;C:\Windows\Sun\Java\lib\ext
sun.boot.class.path=c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\resources.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\rt.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\sunrsasign.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\jsse.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\jce.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\charsets.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\lib\jfr.jar;c:\users\hp\appdata\local\temp\e4j5aff.tmp_dir1609829618\jre\classes
install4j.appDir=C:\Users\hp\AppData\Local\Temp\
java.vendor=AdoptOpenJDK
file.separator=\
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
install4j.systemLanguage=zh
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86

1 answer

0 votes
Gonchik Tsymzhitov
Community Champion
February 18, 2021

@Ronaldo Huang  Did you remove and reinstall again ?

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