Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Which is faster to get an answer? Confluence Support ticket or Ask the Community?

Sheila Glass October 7, 2022

Don't get me wrong - The Confluence Support is very good and prompt to reply. I'm just wondering if it may be faster to get answers from the Community?

Also, does Confluence have a "Live Chat" with support option? (I have not seen this option, maybe I've not looked in the right place?) If so, where do I find it. If not, that would be a great feature to add to Confluence Support.

Cheers,

Sheila

3 answers

2 votes
Mark Segall
Community Champion
October 7, 2022

Hi @Sheila Glass - It really depends upon the question.  The community can be super quick with responses.

0 votes
Craig Nodwell
Community Champion
October 8, 2022

Hi @Sheila Glass , I'll be the third guy to say it :) depends on the type of question.  The community is great with "How do I/Can I ... do this" type of questions, where as support is certainly the place to go for the "My thing is broken" type of questions.

0 votes
Melo
Community Champion
October 7, 2022

Hi @Sheila Glass, I agree with Mark, it depends on the type of question. Some questions may also be more suitable for Atlassian support to answer.

I hope you're able to solve your problem.

Cheers,

Melo 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events