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While viewing one page under the space getting system error and its working fine for other pages under the same space?

Mayank November 27, 2014

The error i had pasted below which i am getting.

my version is confluence (5.5.2) for this page we are using one plugin i.e tracking plugin

 

A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

  1. a description of your problem and what you were doing at the time it occurred
  2. a copy of the error and system information found below
  3. a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

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java.lang.RuntimeException: Error rendering template for decorator root
    at com.atlassian.confluence.setup.velocity.ApplyDecoratorDirective.render(ApplyDecoratorDirective.java:191)

caused by: java.lang.RuntimeException: Error rendering template for decorator page
    at com.atlassian.confluence.setup.velocity.ApplyDecoratorDirective.render(ApplyDecoratorDirective.java:191)

caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getWebInterfaceContext' in class com.comalatech.confluence.workflow.actions.ViewPageAction28 threw exception net.sf.hibernate.LazyInitializationException: Failed to lazily initialize a collection at template/includes/menu-macros.vm[line 130, column 92]
    at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)

caused by: net.sf.hibernate.LazyInitializationException: Failed to lazily initialize a collection
    at net.sf.hibernate.collection.PersistentCollection.initialize(PersistentCollection.java:201)

caused by: net.sf.hibernate.HibernateException: collection was evicted
    at net.sf.hibernate.impl.SessionImpl.initializeCollection(SessionImpl.java:3320)


2 answers

0 votes
Giuliano C_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2014

In case of not having success to uninstall the add-on or if the issue persist, try to check if you have customisations for this space, affecting only this page. You can see that in *_Confluence Admin > Look and Feel_* and verify the following:

a) Themes: See which theme you're using, switch back to the default if you're not using it already.
b) Layouts: See if you have any custom layout defined, if yes then make a backup and reset to default.
c) Stylesheet: See if you have custom stylesheet, if yes then make a backup and reset to default.
d) Custom HTML: See if you have any custom HTML defined, if yes then reset to default.

 

Cheers, 

Giuliano

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 27, 2014

Well, you're not using "just one plugin" - you've got the Comalatech Workflow addon installed and that's failing for some reason.  Check the version of that addon to make sure it's good for your version of Cnfluence

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