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Why I don't have access to the web of confluence?

Pengxiang Mao
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May 28, 2025

I'm an employee of GEHC and my atlassian account display I belong to ge-hc. But when I want to visit a web of confluence in GEHC. it displayed that I have no access to Confluence on ge-hc.atlassian.net.

I have the access before and visited the web. but after the migration from GE to GEHC I met this issue frequently. Even after migrated from GE to GEHC I've ever been visited the confluence web successfully. But now it failed. Could someone help to solve it?

1 answer

1 vote
Akhand Pratap Singh
Community Champion
May 28, 2025

Hello @Pengxiang Mao , 

Good Day, welcome to Atlassian Community!!

As per the error message stated, it seems like your confluence license/access has been revoked, Can you check with you admins, and request them to provide you proper license.

Pengxiang Mao
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 28, 2025

Thanks. Do you know how to find the admin for ge-hc?

Akhand Pratap Singh
Community Champion
May 28, 2025

Best way would be to check with your team or manager or if there is any IT support desk for your org, check there once.

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