Why does a page with a viddler link open slowly?

[Cheryl Schmelzer]

I am using the widget connector macro in Confluence to link to a video on Viddler. It works, but it takes nearly a minute for the page to load. Has anyone seen this issue before? Do you know how to resolve it?

[Guilherme Nedel [Atlassian]]

Hello Cheryl,

The widget connector used to have issues when working with Viddler, as reported here maybe there are still some difficulties with the integration. I am going to test on a local instance and get back to you!

[Cheryl Schmelzer]

Thank you! I appreciate your help.

[Guilherme Nedel [Atlassian]]

Cheryl, do you happen to have a link to the video you are trying to embbed? I just realized Viddler needs an account. You can send it to my email address, gnedel at atlassian dot com.

Thanks :)

[Cheryl Schmelzer]

Hi, the video is quite large. I can't send it through e-mail. Is there another way that I can get it to you. I've continued to test, and I still have the same problem. Viddler said that it would work better if i could embed the code instead of using the widget connector, but with an On-Demand solution, I can't do that.

[Cheryl Schmelzer]

Hi Guilherme, do you have any feedback for me? I just renewed my demo version of Viddler and added another video to our On-Demand site. The same issue occurs...it takes over a minute to load the page.

[Guilherme Nedel [Atlassian]]

Hello Cheryl, apologies as this fell under my radar. I did not take into consideration that you were using an OnDemand version for Confluence.

In that scenario, I believe that the present workaround would be to cut the video in smaller pieces, to improve performance.