Why is confluence always down?

[Joe Davids]

Cant trust Confluence no more

Always down whenever it feels like it

how can this be solved so i pass it to the confluence admin?

[Dave Bosman [Realdolmen]]

Hi @Joe Davids

Correct me if am wrong but you are a user and not an admin? 

Without extra information we are unable to help you with this. 

There can be a ton off reasons. 

It can be server related, the connection to the server, it can be the application (log files need to be checked.), ... 

But this is for the admin to troubleshoot.

Regards

Dave

[Joe Davids]

thanks, just wondered ..probably there are popular reasons that could shared and i make my admin aware.. as this situation is ever reoccurring for the last 6 months

[Nic Brough -Adaptavist-]

Your administrator needs to read the logs to find out why it is stopping.

[Joe Davids]

Thats true, he just tells us he is fixing it .. 

[Nic Brough -Adaptavist-]

That's not a lot of good really.  My guess is that they're probably not fixing anything, they're just rebooting it.

To fix it, they will need to read the logs to find out what errors occur at the time it fails.  It could be the same thing every time, or you might have several different log entries with one root cause, or you could even have many root causes.

There's a lot of things that could be bringing it down.  Memory leaks, dodgy plugins, flaky network, even poorly written user macros - it's almost certainly some form of resourcing problem.

I would not like to guess at any cause until I'd seen the errors that occur at the point it is stopping.