after upgrade confluence doesn't start

[Simona Persico]

Hi,

We're testing the upgrade on our test instance from Confluence 5.1 to Confluence 5.8.14. As suggest I've checked all plugin with the function 'check update' of UPM plugin and I have disabled a list of plugins . We've upgraded the server and the error we have now is 

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:pluginframeworkdependentupgrades (Run all the upgrades that require the plugin framework to be available) - com.atlassian.confluence.content.render.xhtml.migration.exceptions.MigrationException: java.util.concurrent.ExecutionException: org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only

How can I upload the plugin? There is a particular plugin that I have to upload in order to start confluence?

 Someone can help me?

Thank you 

Simona

[Mallmann]

Hi Simona,

Would you be able to try to clear the plugin cache of your instance and start the instance again? 

1. Shutdown Confluence
2. Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
3. Remove the following directories

• This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.

<confluence-home>/bundled-plugins
<confluence-home>/plugins-cache
<confluence-home>/plugins-osgi-cache
<confluence-home>/plugins-temp
<confluence-home>/bundled-plugins_language

4. Start Confluence

Let me know if the logs change after that.

Eduardo

[Guilherme V.]

Hey there,

Check this documentation, maybe it can help you . However as Kay suggested, it's better to open a ticket with us because we need to investigate the root cause.

Kind regards,

Guilherme Viana

Atlassian Support 

[Kay Brown]

Contact Atlassian Support https://support.atlassian.com/customer/servicedesk-portal

Regards,

Kay