confluence status is suspended, please help

[d_aderiho]

confluence status is suspended, please help

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

"Suspended" means that one of these things has happened:

no-one has used your system for months, so it's gone dormant

you have not been paying the subscription

you have reached the end of your trial period and have not subscribed or asked for an extension of your trial

You need to talk to the person who person who started the trial to ask them which one it is, and then either get them to pay the bill or get in touch with Atlassian to ask for re-activation.

[Dan Breyen]

Hi @d_aderiho if you're having licensing issues, I would suggest opening a Support ticket (support.atlassian.com then click 'Contact' link in upper right hand corner) .  They should be able to help you with getting the license in order.

Hope that helps.

[d_aderiho]

it's working thanks! probably someone helped me. The issue that there was the 'suspended' status

[Valerie Knapp]

Hi @d_aderiho , thanks for your question. Please can you clarify what you mean? Do you mean that your Confluence instance is not working? Please can you add a screenshot or provide more information?