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error during import

Kristina Noskova
Kristina Noskova
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February 2, 2023

Can't import the confluence space from a backup.

Upload of zip file was successful, but during the import I get:

There was an error during import. Please see our guide to raising a bug report.

 

When backup was made - there were now errors.

 

Please HELP!

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Brant Schroeder
Brant Schroeder
Community Champion
February 5, 2023

@Kristina Noskova Welcome to the Atlassian community.

Since you are on a free plan you will not be able to raise a support request through the support page.  we can escalate it here for you but before doing so could you provide some additional information.  

Where was the backup created server or cloud?  If server which version was it?  If cloud how long ago was it made?

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Michelle Gumpelmayer
Michelle Gumpelmayer
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February 27, 2023

I am unfortunately experiencing the same issue. My backup was created on 24.02.2023 on confluence cloud. 

Does anyone know what to do in this case?

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