i need to change the admin on our account

[Carol Green]

I am not an admin on our paid account however our admin just left the company. i do not have his access information but need to remove him as the admin and add myself (for the time being) please tell me how i can accomplish this thank you

[Manoj Gangwar]

Hi @Carol Green Welcome to the Community!

Did the previous admin use an email account provided by your company? If so, your company technical support team should be able to re-enable the email address, reset the password, and another user can log in as that user and then add other users as Organization Administrators.

If the previous admin used a personal email address, then your company must work with that individual to get them to login and add others as Organization Admins, as documented in this post reply from an Atlassian Team member:

https://community.atlassian.com/t5/Jira-questions/Re-Our-administrator-left-the-company-how-can-I-gain-a/qaq-p/2263302/comment-id/729253#M729253

 It is strongly advisable that companies always maintain at least two Organization Administrators, in case of the departure of one of them. You might consider having one that is a generic account with a secured and shareable password.