@mention link not being created as expected

[Karie Kelly]

I was trying to use the mention links between Confluence and JIRA as explained here in the automatic link section: http://blogs.atlassian.com/2012/02/link-jira-issues-to-confluence-pages-automatically/#comment-82818

However, when I insert the JIRA issue link by on a confluence page by using the keyboard and then navigate to that issue, the @mention link is not appearing. However, if I use the Insert > Jira Issue menu actions, then it works.

I checked the trusted application and remote api configuration, and it is setup per Atlassian requirements; other jira macro functionality is working as expected.

Any ideas on why this isn't working?

[Bruna Griebeler]

Hi Kalynn!

Please check if the in-app notifications enabled locally in your Confluence, since it's disabled by default.

Hope it helps!!

[Karie Kelly]

Yes, this is enabled. The odd thing is ... if you use the keyboard shortcuts to insert the JIRA Issues macro, the @mention link is not created. If you use the menu to select the macro, then it is created. Both options render the macro just fine; but, only the menu selection creates the @mention link.