@ mentions not working on Confluence

[Julie Garrett]

I can not longer @ mention users on Confluence pages. When I attempt to do this I get not drop-down menu with user names on it. On pages where there is a table the table disappears on the attempt to @mention someone and I can only resolve it by refreshing the page.

This appears to only be an issue on one instance of Confluence (I am able to tag people on other instances I use). No settings have been changed as far as I know.

[Mário André Gonzalez Rodriguez]

Hello ! We are experience the same situation and when using the mention all the page Sims to be broken. We already change web browser and still the same

[Shannon S]

Hi @Julie Garrett,

Welcome to Atlassian Community, and thanks for reaching out! I understand you're experiencing some issues with @mentions in Confluence.

Can you tell me if other users on your site are facing the same issue? That will help me understand if it's a profile specific issue or more widespread.

Also, make sure that the "Disable autocomplete" option isn't selected in your Editor settings. Click your Profile picture > Personal Settings > Editor or navigate to your Editor settings here:

https://CLOUD-SITE.atlassian.net/wiki/users/viewmyeditorsettings.action

If the problem persists, you can raise a support ticket with Cloud Support, and my team can take a look at the issue.

Thank you, and have a nice day!

Best Regards,

Shannon S | Atlassian Cloud Support 

[Julie Garrett]

Thanks - I've raised a ticket. I'm the only person with this issue.

[Tinker Fadoua]

Hi @Julie Garrett 

Welcome to the Atlassian Community!

Is this still an issue for you?

Best,

Fadoua

[Julie Garrett]

Yes

[Tinker Fadoua]

I just requested assistance from Atlassian