need to create a public help desk page

[Murray Hall]

Ideally with drop downs for user to select the issue, where they are from etc, and when they submit it becomes a support ticket, can confluence do this?

Regards

Murray

[Murray Hall]

Hi, thanks i found the service desk templates, now just need to modify it to suit my needs

[Kishan Sharma]

Hi @Murray Hall Welcome to the Atlassian Community!

I would recommend using Jira Service Management for your requirement which has better features for request management, where users can create requests/incidents by filling up portal forms and the tickets will be created and assigned to service desk teams/support team. You can also link confluence create KB articles to it, so that users can view self-help articles for known issues.

[Murray Hall]

I don't get the option to add a service desk template when i create a new project, when i click on the link just comes up with a blank page.

I have standard do i need to upgrade to Premium or enterprise?, or am i missing something all together

Many Thanks

Murray

[Kishan Sharma]

Are you in Jira Service Management or Confluence ? A screenshot will help.

If you are in Jira Service Management you will get option to create Project and then you can select many templates eg: IT service management/ General Service Management and so on.

[Murray Hall]

Hi Jira Service Management , when i click on the link i get a blank page

[Kishan Sharma]

Thanks, do you see "Create Project" button on this page ?

I can see you already have one project created with the key PIQ.