not able to reset Confluence password

[Shyam Koppu]

Getting below error when I reset the password

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:384)

caused by: com.atlassian.crowd.integration.rest.service.CrowdRestException: org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:506)

Stack Trace:[hide]

com.atlassian.crowd.exception.runtime.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:384)
	at sun.reflect.GeneratedMethodAccessor3581.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

[Riaz]

Kindly provide the details regarding how to give permission in Microsoft AD to change the password from confluence.

[Davin Studer]

Looks like the LDAP account you have set up for directory maintanance doesn't have rights to change the password for the user it is trying to change.