"Jira Work Item" element shows URL rather than number if result = 1

[paul_moloney]

I have a number of Confluence pages used to track projects which use the Jira Work Item element.

To show the number of JIRA tickets of a certain type/status/etc, I set the element to Inline. When you have 0, or more than 1 item, this element shows the number of matching JIRA tickets. 

However, when there is only one matching JIRA ticket, it shows the full URL of the corresponding ticket.

Is there a way to force this element to show the number of JIRA tickets when it is 1?

P. 

[paul_moloney]

Hi there, 

Here is an example configuration; the element is to be displayed as an "Inline link", and JQL is used:

project=ENT AND "fixVersion" = "Corda 4.13" AND Status = Done

 

In this case, the specified JQL query returns six issues, and the result looks like this, as expected:

However, if the query only returns one result, then rather than see "1 issue(s)", you instead see the URL of the single issue:

Also, after this, the JQL query of the element can no longer be edited. If you edit the element, you instead can only change the URL of the single issue. 

[Marc - Devoteam]

Hi @paul_moloney 

This could be a Bug.

Might be worth to create an Atlassian Support issue and have them evaluate this.

[Kristin Kroeger]

Was a support ticket created for this issue? I am having the same issue and found this thread in my search for a solution.

[paul_moloney]

Hi @Kristin Kroeger , I haven't created a support ticket myself yet as I don't have permission: it seems I need to get one of our support people to do that.

[Kristin Kroeger]

Thank you, Paul! If you don't mind, I'll go ahead and submit a support ticket for this issue and refer them back to this discussion for additional information.

[paul_moloney]

Please do! Thanks,

P.

[Marc - Devoteam]

HI @paul_moloney 

Welcome to the community.

Could you provide some more context by providing screenshots or the configuration of the macro