"Ouch! We can't load the PDF" error message when uploading to Confluence

[Wayne Cochran]

A PDF fails to upload under Safari and Chrome. Loaded another PDF successfully earlier. Never had a problem with PDF anywhere else. I can send you the PDF if you tell me where to put it.

I get "Error connecting to sever" at end of upload -- it seems like its there, but I get the "Ouch" message when I try to look at.

[B-CH]

Has the problem already been solved? I have the same problem and it is quite annoying. No matter if old or newly uploaded PDFs, the error message appears again and again. I work with Firefox, but have also tried other browsers. Refreshing the page does not work. The Confluence version is 6.15.6.

[Adrian Tung]

This just happened to me too (Chrome browser) after adding PDF files using the drag and drop function. 

I searched online but couldn't any solutions - hence posting my workaround...... Refreshing the page seems to fix it for me.

[AnnWorley]

Hi Wayne,

I moved your thread to a new question so we could work on it independently. 

Please let me know:

• What version of Confluence you are seeing the behavior on.
• Any log messages that are generated when the PDF is uploaded. The atlassian-confluence.log is in the logs subdirectory of Confluence Home.
• Can you upload other .pdf files? 
• Do other image files also cause an error, .png, .jpg, etc?

I look forward to hearing more about the issue.

Thanks,

Ann