upgrade from 7.20.3 to 8.3.4 appears to succeed but cannot login after upgrade

[Emmanouil Lazarides]

I'm trying to upgrade from version 7 to an 8.x.x version of Confluence Server in Linux. The upgrade using the .bin file appears to succeed, but neither the admin nor any user can log in to the upgraded system. The following warnings appear in the logs:

2023-11-23 22:39:13,796 WARN [https-jsse-nio2-9443-exec-17 url: /dologin.action] [web.filter.authentication.AuthenticationFilter] doFilterInternal Skipping b
ecause of product specific configuration

2023-11-23 22:39:53,788 WARN [https-jsse-nio2-9443-exec-9 url: /dologin.action] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Any ideas what may be happening here?

[Sagar Mahajan · Accepted solution]

Hi @Emmanouil Lazarides  You can try login with recovery admin account and then check the global permissions and other user management related settings to investigate the issue further 

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

[Emmanouil Lazarides]

Thanks. That was helpful. I went in as recovery admin and found that the database had not survived the upgrade. Had to restore from backup. It's working fine now. Cheers.

[Sagar Mahajan]

@Emmanouil Lazarides Please accept the answer if my answer help you.