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password reset issues

CHRISTINE SOARIZIKY
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July 8, 2024

The problem is that  users cannot reset their passwords themselves.

 

When a user clicks "reset my password", a reset email is sent to them. And then when someone clicks on the link, they are returned to the login interface instead of being redirected to the password reset interface. This makes a loop and then our support agents have to manually reset the password before passing it to the user.

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
July 21, 2025

Hi @CHRISTINE SOARIZIKY and welcome,

please could you specify crowd version. I'm not able to replicate your issue (Crowd 6.1.4).

Please verify that Crowd base URL is correctly setup.

Let me know,

Fabio

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