💻 Learn how Atlassian Support transformed with the Customer Service Management app

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Want to learn how the Customer Service Management app can help you reimagine your customer service? If you weren’t able to join us in-person Team Europe, you’re in luck!

The “Transforming Atlassian Support with the Customer Service Management app” session is available as part of the free digital experience.

Atlassian's Vincent Wong, Senior Principal Product Manager, and Nisha Iyer, Head of Applied AI for Customer Service Management, will share how Atlassian’s Customer Support Services (CSS) organization played a critical role as “Customer 0” in shaping the development of the app’s AI Agent.

What you’ll hear:

• A background of CSS’s challenges

• An overview of the Customer Service Management app

• How the strong partnership between CSS and the Customer Service Management product team led to the establishment of a hybrid support model that combines human expertise with intelligent automation

Whether you’re just beginning your AI journey or looking to refine it, this talk provides a sharp focus on delivering better customer outcomes, not just deflection, cost savings, or automation. You’ll walk away with actionable insights on evolving your customer support practices for the better.

Register now for the free Team Europe digital experience to access this session and more!