how to move my jira service management license to the collection?

[Vanessa Sousa]

I'm a Jira Service Management Customer, and according to the questions on the website:

"What does this mean for Jira Service Management?

  ...

Existing Jira Service Management customers will be moved into Service Collection and given access to Customer Service Management following launch."

When does this move happen?"

[Jeremy Cooley]

Hi @Vanessa Sousa 

We'll begin moving existing JSM customers to Service Collection starting in February 2026 and will provide additional communications prior to that transition. For eligible customers who would like to opt in early to Service Collection, a self-service process is available via Admin Hub.

[Nikola Perisic]

Welcome @Vanessa Sousa 

It means that your site will have all of the products available to you if you don't have some of them. Some of these products are: Jira service management, Assets, Customer service management (this is completely new product), Rovo agents.