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how to move my jira service management license to the collection?

Vanessa Sousa
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October 10, 2025

I'm a Jira Service Management Customer, and according to the questions on the website:

"What does this mean for Jira Service Management?

  ...

Existing Jira Service Management customers will be moved into Service Collection and given access to Customer Service Management following launch."

When does this move happen?"

1 answer

0 votes
Nikola Perisic
Community Champion
October 13, 2025

Welcome @Vanessa Sousa 

It means that your site will have all of the products available to you if you don't have some of them. Some of these products are: Jira service management, Assets, Customer service management (this is completely new product), Rovo agents. 

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