"Detected Products"?

[chris sieverts]

Can you help me understand how "detected products" work? We have found several smaller instances within our org where they are curiously either Confluence or Jira and that surprises me that only one of the pair would be in-use. Might the detection have missed the other application? thanks!

[John Funk]

@Darryl Lee - show time for you

[Darryl Lee]

[Thanks for the tee up, @John Funk ... ok ok, deep breaths...]

Hi @chris sieverts -

What many of us have seen with Detected Products is that users are most often creating sites by accident when they:

• Can't remember the URL of our Jira or Confluence sites
• Google jira or confluence in their web browser
• Hit the first search result, which is the product page for Jira or Confluence
• Click on the big blue button labelled "Get started" 
• If they were previously logged in (and so the web browser has their session keys), rather than showing the site the user already has access to, Atlassian instead shows a "Welcome Back, Darryl" message BUT prompts them to create a new site with the name of company-team-xa31sas, which looks close enough to right for many users to just click the next big blue button.

I call this Accidental IT, and I've documented it here:

• Why is Atlassian promoting Shadow IT? Or Accidental IT? 

Atlassian recently (FINALLY) opened a ticket to resolve this, and also have (FINALLY) taken some steps to prevent it:

• CLOUD-12193 Reduce occurrences of accidental site creations

Unfortunately there's still some issues with sponsored Google search results still directing to the site creation flow, but it's good to see there's finally some movement on this very annoying issue.

I would guess that if you open up most of your discovered products, you will see that there is not actually any content in them, because most of the time when somebody realizes they've created a new site by accident, they get out of there.

For me, 100% of the 60+ users who created sites said they did it by accident. I would guess that is probably the same for your users.

[chris sieverts]

Thank you @Darryl Lee however we are *not* that large of an org, we'll see what conversations come of this.

I do remain curious as to how they are 'found'. I'll take a closer look at the suggestion. At minimum I would love to be notified if anyone with our domain email address created a site regardless of intent.

Finally, I feel for you in this battle & as truly appreciate you championing this for the community!

[Darryl Lee]

As I'm rereading your question more closely, I realize you were wondering how someone might come to create ONLY a Confluence or a Jira site, not both.

I don't think detection is missing anything.

The broken onboarding process I described below (which they've finally taken some steps to fix), is specifically for one product at a time.

In fact, I'm not sure Atlassian even has a mechanism to spin up Jira and Confluence instances at the same time.