Going from using email to track customer issues to having Jira Service Management for tracking issues is a life saver and certainly a win-win. Customers can see the status of their issues, and all the interested parties can comment on them. Having a CRM certainly makes things easier to support customers.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Carried out an audit of our Automation rules and optimized them to reduce to number of monthly rule runs. This is now a monthly (automated lol) task carried out to ensure continuous improvement and ensure our Jira site is kept fit and healthy.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
This year has been a big one: my biggest win has been getting Cloud officially approved in my organization and kicking off the journey to migrate from DC to Cloud for good. After years of working to align the business under one configuration, we finally did itβreducing custom fields, workflows, and work items by 60%!
History: I successfully migrated the same DC instance to Cloud, then back from Cloud to DC after a year of usage.
But all of this was made possible while building a Champion group that supports us every single day. πͺ
For me an for us this is he biggest challenge and success story we have! π
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
One of the biggest wins that I have had a Jira admin serving both DC and Cloud together is creating a templated approach we have for the 1000's of projects we support from various practices. We have built cookie cutter templates which not only include configurations but also include standard Scrum/ Kanban boards, Rich Dashboards and Automations. We have automated the whole process to a point where a project can be stood up with all the bells and whistles within 30 mins
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