🎉 Celebrate Jira Admin Day 2025 🎉

120 comments

Going from using email to track customer issues to having Jira Service Management for tracking issues is a life saver and certainly a win-win. Customers can see the status of their issues, and all the interested parties can comment on them. Having a CRM certainly makes things easier to support customers.

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Happy Jira Admin Day 2025! Our journey with Jira has been truly wonderful.

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Migration to the cloud and ensuring that all projects work was the biggest success!

Happy day to all Jira Admins 😊

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Carried out an audit of our Automation rules and optimized them to reduce to number of monthly rule runs. This is now a monthly (automated lol) task carried out to ensure continuous improvement and ensure our Jira site is kept fit and healthy.

Oh and receiving my first bit of Atlassian swag!

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🎉 Happy Jira Admin Day 2025! 🎉

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Happy JIRA Day! 🎉

This year has been a big one: my biggest win has been getting Cloud officially approved in my organization and kicking off the journey to migrate from DC to Cloud for good. After years of working to align the business under one configuration, we finally did it—reducing custom fields, workflows, and work items by 60%!

History: I successfully migrated the same DC instance to Cloud, then back from Cloud to DC after a year of usage.

But all of this was made possible while building a Champion group that supports us every single day. 💪

For me an for us this is he biggest challenge and success story we have! 🎉

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Hi everyone,

One of the major win of the year was complete one of the more complex migration assessment to cloud I had.

There are still many Data center instances in the world that wait to be migrated! It was really a challenge, but succesfull!

Enjoy!

Like • Anwesha Pan (TCS) likes this

One of the biggest wins that I have had a Jira admin serving both DC and Cloud together is creating a templated approach we have for the 1000's of projects we support from various practices. We have built cookie cutter templates which not only include configurations but also include standard Scrum/ Kanban boards, Rich Dashboards and Automations. We have automated the whole process to a point where a project can be stood up with all the bells and whistles within 30 mins

Like • Anwesha Pan (TCS) likes this

A god win this year to bel able to transition only a specific Jira issue based on the status of a Confluence page.

I had help form the community on achieving this and I wrote an article on the topic.

Confluence automation to transition a linked Jira work item (not a smart link on the page) based on Confluence page status

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👋 Hi everyone! I know I'm late (hehe)

I'd like to share that becoming a Jira admin can be the gateway to professional growth and a great opportunity to boost team productivity with workflows and automations.

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I like the customizable sidebar. Helps to focus on the interest .

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This year my win was to setup project customization using standard templates without affecting other projects.

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My biggest win of the year (so far) has been persuading the operations team to let me add them as customers able to create tickets through portals; 2500+ tickets later they can't believe there was a time they couldn't do that, so much so that I've been asked to set up random projects for them for other things as well!

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Happy Jira Admin Day for all !

Maybe my biggest win this year, was to implement complex workflows and a lot of scripting with sriptRunner to be able to help my client as much as possible to make his everyday work easier.

This project took me almost 4 months to finilize.

Like • Kristen Roth likes this

HIHI!

I started to build a use case for using Jira on something that isn't software or IT-related.

Business is complex, with numerous things to build and test in Jira if they work as expected.

Lots of workflow changes and work types to create. custom fields too.

Everything is tailored to make sense for that business. Pretty nice, I'll say.

Regards to all!

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Biggest achievement I had this year is, moving the Budget planning and PMO Finance modules from different application to Jira project.

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Happy Jira Admin Day! 🎉
It is very challenging to manage such a powerful tool but we have the best community to support each other in this challenge.

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Happy Jira Admin Day!

Streamlining Multi-Brand Service Operations with JSM

As an integrator for a major consortium with multiple retail businesses under one umbrella, one of our biggest wins this year has been transforming Jira Service Management into a unified, end-to-end service platform across brands.

We consolidated fragmented support channels into a centralized JSM service desk architecture, enabling us to manage requests, incidents, and changes from different retail entities—while still maintaining brand-specific SLAs, workflows, and reporting.

One of the more complex problems we solved was standardizing intake processes across businesses with very different operational needs. Through custom request types, dynamic forms, and automation rules, we created tailored experiences for each brand—without compromising on backend efficiency.

We also integrated JSM with asset management and our internal knowledge base, so agents can now resolve issues faster, and business users have more self-service options—reducing ticket volumes by 20% in some areas.

This evolution of our JSM environment has not only improved operational visibility across the consortium but also brought our ITSM practices in line with enterprise standards, enabling better scalability and governance.

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I led a training initiative to help non-technical teams adopt Jira for planning and tracking. By creating customized dashboards and simplified workflows, they now use Jira daily to track their projects. The adoption rate across departments has grown significantly.

Happy Jira Admin Day to all the amazing admins worldwide – your expertise and dedication truly keep the wheels turning and deserve to be celebrated! 🎉

Like • Kristen Roth likes this

I managed to fix with my team a dead link issue in our end-user portal. We went to the deep end and redirected the broken links with nginx settings in our Linux servers. Quite a task :)

Happy admin day to all!