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Dashboard on Service Management - Number of calls that breached SLA

Vanessa Becker
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December 2, 2021

Hi Admins!

How do i add the number of calls that breached SLA to a Dashboard on Service Management?

 

Thank you

 

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Jason Selby
Contributor
December 2, 2021

Vanessa,

You would need to create a filter first of all that details all calls that breached SLA, call it something like 'Breached SLA calls' and then you will be able to add the filter into the dashboard.

Hope this helps

Like Kalin U likes this
Vanessa Becker
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 2, 2021

Thanks is it at all possible to provide me with the steps?

Anne Saunders
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December 2, 2021
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