Create Jira issue from email with specific from address or subject text

[Digital]

Hello,

I have set up an incoming mail server and mail handler and confirmed all emails sent to the email are being automatically added to Jira.

However, I want to add a rule so only emails that meet the criteria (e.g. sent from a specific email address, or have certain words in the subject) are added to Jira. I can't see how to add any such rules in the https://yoursite.atlassian.net/secure/admin/IncomingMailServers.jspa configuration.

Has anyone done this? And if so, how?

(Using Jira Cloud)

Thanks, Nat

[Pramodh M]

Hi @Digital 

Instead of Managing it in Jira, Create a rule in the Email Application to send the mails coming from a Specific Email to a Separate Folder and then add the folder in Incoming Mail Handler in Jira. Voila, It's solved! Please let me know if you have any further questions.

Thanks,
Pramodh

[Marc - Devoteam]

Totally agree with this solution.

[Suzi Firth]

Hi, 

I presume this solution works in reverse too?

So if I want all emails in the inbox processed, but if I set a rule to move specific senders to another folder than Jira won't process that folder.

Thanks,

Suzi

[Amir Katz (Outseer)]

Another solution is to use a paid add-on.

There are two that I'm familiar with:

JEMH (Jira Enterprise Mail Handler): https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?tab=overview&hosting=cloud

JEMH connects to your mail server and monitors a specific inbox (e.g. mails-for-jira@mycompany.org). Any mail that matches the defined criteria is picked up and processed. Processing can include creating a new Jira issue.

We've used it in the on-prem version and it's quite good. I cannot comment on the cloud version as we're not using it (yet).

Another add-on is Email This Issue (https://marketplace.atlassian.com/apps/4977/email-this-issue?tab=overview&hosting=cloud). It's used to be known as JETI (Jira Email This Issue).

We have used it to send mail, but not to handle incoming mail, so I can't comment on its mail handing capabilities.

Disclaimer: I don't get any commission from JEMH or JETI :-). 

[David Ashlock]

We did this at my previous employer but had to use a script that processed the emails before it got to Jira.  It wasn’t a very long script - it checked sender and subject and then discarded it or let it go through to Jira.  Check with your email or sysadmins.