Issue Collector Not Showing Required Parent Field – Form Submission Blocked

[Sundram Trivedi]

Hi everyone,

I’ve made the Parent field a required field in my Jira project. However, when using the Issue Collector, the form does not display the Parent field, and as a result, the submission fails due to the required field validation.

Is there a way to:

• Show the Parent field in the Issue Collector?
• Or bypass the required field validation for issues created via the Issue Collector?

Any suggestions or workarounds would be greatly appreciated!

Thanks in advance.

[Jeevan Empati]

Hi @Sundram Trivedi

To display the "Parent" field in a Jira issue collector, you need to ensure it's included in the collector's create issue form. This involves configuring the issue collector to use a custom form and including the "Parent" field within that form.

Here's a breakdown of the steps:

1. Configure the Issue Collector:

   • Go to your project's settings and locate the "Issue Collector" section.
   • Enable the issue collector and choose to use a "Custom form".
   • This allows you to customize the fields that appear on the create issue form.
2. Add the "Parent" Field to the Custom Form:

   • In the custom form configuration, locate and add the "Parent" field to the form.
   • This field will allow users to select the parent issue for the new issue being created.
3. Customize the Issue Collector (Optional):

   • You can further customize the issue collector by adding a custom trigger or setting field values using the ATL_JQ_PAGE_PROPS object.
   • This object allows you to pre-populate fields or add custom JavaScript for more advanced customization.
4. Review and Test:

   • Ensure the "Parent" field is visible and functional on the issue collector's create issue form.
   • Test the collector by creating a new issue with a parent to confirm that the relationship is established correctly.

[Sundram Trivedi]

how can I add Parent filed because its not visible in Custom filed see image in my question.

one more doubt I have in this is it possible to remove some unwanted fields from form or set mandatory?

[J_ Caldwell]

Given what the Parent field is, it is likely not possible to do so. Parent field depends on what you have visibility to see. Collectors are not dependent on having an account, and so no permissions. This is what also prevents them from using "Linked Issues" field or those things that require that.

[Nic Thiele]

Adding to what J_Caldwell has said about displaying built-in fields. There are also known limitations about showing required fields to anonymous users. A possible workaround might be to set a default Parent.

[Sundram Trivedi]

Actually I have set parent field mandatory in my workaround, now how can I set default parent in issue collector?

[Jeevan Empati]

Ah! @Sundram Trivedi After digging little bit, I found that it is not possible, please check below links as reference:

1. https://jira.atlassian.com/browse/JRASERVER-30316
2. https://jira.atlassian.com/browse/JRACLOUD-65251
3. https://jira.atlassian.com/browse/JRACLOUD-32219

Regarding the default custom field value setting, there is no work around to do so, as Parent Link is a system field which is locked. And also I found another article to set custom field values but it might not helpful for this field.

https://support.atlassian.com/jira-cloud-administration/docs/customize-the-jira-issue-collector/#Setting-field-values

And for your another query " is it possible to remove some unwanted fields from form or set mandatory?":

To remove fields from the Issue Collector form in Jira Cloud, you'll need to use Field Configurations and their associated schemes. Specifically, you'll need to create or modify a Field Configuration to exclude the desired fields, and then assign that configuration to a Project or Project Scheme.

=> Remove Fields from the Configuration:

• In the field configuration, you'll see a list of available fields.
• Uncheck the box next to any fields you want to remove from the Issue Collector form.
• Click "Save" to apply your changes.