Best Way to Track External Tool Usage from Jira or Confluence?

[Alihaider]

Hi everyone,

I’m working on a small integration project where I want to monitor how often an external tool is accessed, ideally linking that usage data with Jira issues or Confluence pages.

The tool is a SASSA payment status checker that I built to help users quickly verify their grant info:
👉 https://sassacheckers.co.za/

I’d love to be able to track interactions—like link clicks—from within a Confluence knowledge base or as part of a Jira Service Management portal. Has anyone here implemented something like that using macros, webhooks, or apps from the Marketplace?

Appreciate any suggestions or examples!

[Himanshi]

Hello Alihaider, 

Welcome to the community! 

Unfortunately, Jira cloud does not have a feature to log usage details for the marketplace add-on . There is a feature request :

• Usage statistics for third party apps

It is recommended to check with the respective app support team on their offerings of audit logs. 

Have a nice day!