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Create New Ticket By Type Description Bug

daniel_jones
Contributor
October 16, 2025

Hi JPD Team, 

We've just noticed a bug in the platform when using Create Ideas - Select Idea Type feature. The description is not saving to the selected Idea Type. So when users are submitting a New Idea, they are submitting it with the wrong content :-\ Can you fix this as soon as possible?

As you can see from the screenshots below, the Settings page has the correct content description associated to the correct Idea Type. But when creating a New Idea, the wrong content appears when the Idea Type is selected, as shown in the second screenshot.  

Can you implement a fix for this as soon as possible? 

Thanks. 

Setting Pagev1.pngCreatev1.png

 

 

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