TLDR: What are some effective ways your team actually uses to intake and triage feedback in JPD — beyond the common approaches already covered in JPD’s FAQs (e.g. custom fields, separate projects, Slack/JSM intake, etc.)?
Ideally, the best approach should let teams (CSMs, Sales, etc) (1) easily check if an idea already exists, (2) add new ideas or insights when needed, (3) and avoid cluttering core JPD views for the product team. How have you tackled that?
Hello JPD Community!
We’re setting up a simple, scalable way to collect and triage product feedback (from CSMs, Support, etc.) in Jira Product Discovery — all in one JPD project.
We’ve already explored the usual suggestions in the JPD FAQs (separate intake project, JSM queues, Slack/Teams channels, custom “triaged?” field, etc.) — but they come with trade-offs like fragmented views or extra overhead to maintain filters.
I know the JPD team is exploring improvements to insights, feedback, & intake on their roadmap (JPR-16), but I’d love to hear how folks are handling this today using existing JPD features. Looking for:
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Real-world setups that work for your team
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How you collect, review, and prioritize insights
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How you avoid flooding views with untriaged ideas
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Examples of views (& how they're configured) or workflows that work well
Any tips, lessons, or screenshots would be super helpful. Thanks!
