How to use Product Dicovery for Release Management

[Carlos Seguín Lozano]

Hi community,

so we have our roadmap on Product Discovery, ideas linked to jira epics etc...

From a Product Marketing perspective, to manage our public releases, how do you use it?

Is anyone using it for this?

Do you create a view for this? how do you set it up?

Do you use a different project?

Thamks!

[Tanguy Crusson · Accepted solution]

@Carlos Seguín Lozano In true Jira fashion different teams do it in different ways 🙂

In the JPD team we do a few things:

• We have a public roadmap here (it's a public JPD view). We created it in a separate project to curate things differently. Honestly it's been fine to have 2 places: things don't tend to change very fast since we communicate boulder-sized things there. 
• Users can leave us feedback in-app ("Give feedback" button). This creates a ticket in a Jira Service Management project, and we add those as insights to ideas in our JPD project - more details about this setup here. When we ship something that many people have reported, we use the bulk-edit feature to add a comment to all these tickets (which sends users an email to let them know). That's pretty handy to close the loop.
• We use Pendo to do in-app announcements - when you see a pop-up in JPD telling you "Announcing feature X" we published it via Pendo. Very handy because we can segment who we show it to, and we can also ask questions in-app. (that's also what we use for the CSAT survey)
• And of course we create posts in this community group. Often the Pendo guides link to one of these posts. On the posts people can comment and add more details as to why what we shipped worked/didn't work for them

[Carlos Seguín Lozano]

Thanks a lot @Tanguy Crusson I'll be trying to put something together tomorrow. This guide definitely helps

[Amanda Barber · Accepted solution]

You can see the public JPD roadmap here: https://atlassian-product-managers.atlassian.net/jira/discovery/share/views/a0af4caf-5f1b-42be-8c57-24d1080122bc

@Hermance NDounga went into this in a bit more detail in this post: https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Re-Allow-end-users-to-create-ideas-in-Jira-Product-Disco/qaq-p/2954123/comment-id/7249#M7249

[Jens Schumacher - Released_so]

Another option is to use JPD alongside Released.

With this setup, you can create a public roadmap and changelog, then either embed them on your website, or share them through a dedicated public portal for your customers.