JPD Import Issues

[Nickie Hale]

Upon trying to import new ideas into a JPD project, I've had a few errors:

1. The description is not importing. No error is given, but the description field remains blank. 

2. The "Assignee" field is not importing. Also no error given, and the user's email that I am using is a creator. 

3. I have 2 custom fields that are both dates: one is titled "Client Commitment" and the other is "Project target". Both map, neither throws an error, but they still are blank after importing the new idea. 

[Beata Kupiec · Accepted solution]

Hello Nickie and welcome to the community!

If you followed those guidelines https://support.atlassian.com/jira-product-discovery/docs/import-existing-jira-issues-into-jira-product-discovery/

as well as wizard steps and you're still getting errors please submit a ticket to Atlassian Support: https://support.atlassian.com/contact/#/

Regards,

Beata 
Principal Product Manager, Jira product Discovery